Order

TERMS AND CONDITIONS OF THE ONLINE STORE
WWW.DIYOURSELF.EU

§ 1
GENERAL PROVISIONS

1. The dibys.eu store operates based on the rules specified in this Regulations.
2. The Regulations define the conditions for concluding and terminating Sales Agreements for Products, the procedure for handling complaints, the types and scope of electronic services provided by the dibys.eu store, the principles of providing these services, and the terms of concluding and terminating agreements for the provision of electronic services.
3. Each Service Recipient, upon taking actions aimed at using the Electronic Services of the dibys.eu store, is obliged to comply with the provisions of this Regulations.
4. Matters not regulated in this Regulations shall be governed by the provisions:
   1. Act on the Provision of Electronic Services of July 18, 2002,
   2. Consumer Rights Act of May 30, 2014,
   3. Act on Out-of-Court Resolution of Consumer Disputes of September 23, 2016,
   4. Civil Code of April 23, 1964,
   5. and other relevant Polish legal provisions.

§ 2
DEFINITIONS INCLUDED IN THE REGULATIONS

1. REGULATIONS – this store’s regulations.
2. STORE – Online store of the Service Provider operating at dibys.eu.
3. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient through the Store.
4. REGISTRATION FORM – a form available on the dibys.eu website enabling the creation of an Account.
5. ACCOUNT – identified by an individual name (login) and password, a set of resources in the teleinformatics system of the Service Provider, where the Service Recipient’s data is stored, including information about placed Orders.
6. ORDER FORM – a form available on the dibys.eu website enabling the placement of an Order.
7. OPINION SYSTEM – an Electronic Service provided to Customers by the Service Provider, allowing for the posting of opinions regarding Products.
8. SELLER, SERVICE PROVIDER – DIBYS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ registered in the Register of Entrepreneurs by the DISTRICT COURT FOR THE CAPITAL CITY OF WARSAW, XIII ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER, KRS number: 0000751012, business location and delivery address: ul. Domaniewska 17/19 loc. 133, 02-663 Warsaw, NIP: 1231413091, REGON: 381492717, e-mail address: hello@dibys.eu, phone number: +48 881 013 974.
9. SERVICE RECIPIENT – a natural person, legal person, or organizational unit without legal personality, to whom the law grants legal capacity, using an Electronic Service.
10. CLIENT – Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.
11. CONSUMER – a natural person who performs a legal act with an entrepreneur not directly related to their economic or professional activity.
12. ENTREPRENEUR – a natural person, legal person, or organizational unit not having legal personality, which the law grants legal capacity, conducting business or professional activity on their own behalf.
13. PRODUCT – a movable item or service available in the Store, which is the subject of a Sales Agreement between the Client and the Seller.
14. SALES AGREEMENT – a Sales Agreement for a Product concluded between the Client and the Seller through the Store.
15. ORDER – the Client’s declaration of will constituting an offer to conclude a Sales Agreement for a Product with the Seller.
16. PRICE – the value expressed in monetary units that the Client is obliged to pay to the Seller for the Product.

§ 3
PRODUCT INFORMATION AND ORDERING

1. The dibys.eu store conducts the sale of Products via the Internet.
2. The Products offered in the Store are new, compliant with the agreement, and have been legally introduced to the Polish market.
3. Information found on the Store’s website does not constitute an offer within the meaning of legal regulations. By placing an Order, the Customer is making an offer to purchase a specific Product on the terms provided in its description.
4. The Product’s price displayed on the Store’s website is in Polish Złoty (PLN) and includes all components, including VAT. The price does not include delivery costs.
5. The Product’s price displayed on the Store’s website is binding at the moment the Customer places the Order. This price will not change regardless of any price changes in the Store that may occur in relation to specific Products after the Customer has placed the Order.
6. The Seller clearly informs Customers about unit prices as well as promotions and price reductions of Products. Alongside information about the reduced Product, the Seller highlights the lowest price of that Product that was applicable in the 30 days prior to the reduction, and if the Product is offered for sale for less than 30 days, the Seller highlights the lowest price of the Product that was applicable from the day the Product was first offered for sale until the day of the reduction.
7. Orders can be placed:
   1. via the website using the Order Form (dibys.eu store) – 24 hours a day, throughout the year,
8. The Customer is not obliged to register an Account in the Store to place an Order.
9. The condition for placing an Order in the Store by the Customer is to familiarize themselves with the Regulations and accept its provisions when placing the Order.
10. The Store processes Orders placed from Monday to Friday during the Store’s working hours, i.e., from 8:00 AM to 4:00 PM on business days. Orders placed on business days after 4:00 PM, on Saturdays, Sundays, and holidays will be processed on the next business day.
11. Products on sale (clearance) have a limited number of pieces, and Orders for them will be processed in the order of their receipt until the stock of a given Product is exhausted.

§ 4
CONCLUSION OF THE SALES AGREEMENT

1. To conclude a Sales Agreement, it is necessary for the Customer to place an Order using the methods provided by the Seller in accordance with § 3 points 7 and 9 of the Regulations.
2. After placing the Order, the Seller promptly confirms its receipt.
3. Confirmation of the Order receipt, as mentioned in point 2 of this paragraph, binds the Customer to their Order. Confirmation of Order receipt is sent via email.
4. The confirmation of Order receipt includes:
   1. Confirmation of all essential elements of the Order,
   2. A withdrawal form,
   3. These Regulations containing information about the right to withdraw from the contract.
5. Upon receiving the email message mentioned in point 4 of this paragraph, a Sales Agreement is concluded between the Customer and the Seller.
6. Each Sales Agreement will be confirmed by a proof of purchase (VAT invoice), which will be attached to the Product and/or sent by email to the Customer’s email address provided in the Order Form.

§ 5
METHODS OF PAYMENT

1. The Seller provides the following methods of payment:
   1. Traditional bank transfer payment to the Seller’s bank account,
   2. Payment through an electronic payment system (PayPal, PayU.pl, Przelewy24.pl),
   3. Cash on delivery payment to the courier, also known as COD.
2. In the case of traditional bank transfer payment, the payment should be made to the following bank account number: 34 1140 1977 0000 2673 7700 1001 (mBank SA) DIBYS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Domaniewska 17/19 lok. 133, 02-663 Warsaw, NIP: 1231413091. In the transfer title, please include “Order no…”
3. In the case of payment through an electronic payment system, the Customer makes the payment before the commencement of Order processing. The electronic payment system allows payment by credit card or quick transfer from selected Polish and foreign banks.
4. In the case of cash on delivery payment, the shipment is sent after verifying the correctness of the address data. The Customer is obliged to pay for the Order and receive the Product from the courier.
5. The Customer is obligated to make payment for the price of the Sales Agreement within 3 business days from the date of its conclusion, unless the Sales Agreement states otherwise.
6. In the case of payment methods described in points 1.1 and 1.2 of this paragraph, the Product will be shipped only after it has been paid for.

§ 6
COST, DELIVERY TIME, AND METHODS OF PRODUCT DELIVERY

1. The delivery costs for the Product, covered by the Customer, are determined during the Order placement process and depend on the chosen payment method and the method of delivery of the purchased Product.
2. The delivery time for the Product consists of the time required to assemble the Product and the time it takes for the Product to be delivered by the carrier:
   • the time required to assemble the Products is 1 business day from the moment of:
     • a. the funds from the Sales Agreement are credited to the Seller’s account,
     • b. or the electronic payment system authorizes the transaction positively.
3. The delivery of movable Products by the carrier occurs within the period declared by the carrier, i.e., from 1 to 2 business days from the dispatch of the shipment (deliveries are made only on business days, excluding Saturdays, Sundays, and holidays).
4. Products purchased in the Store are sent via DPD courier or InPost parcel lockers. The delivery cost in both cases is PLN 9.90.

§ 7
PRODUCT COMPLAINT

1. Complaints regarding warranties.
   1. All Products offered in the Store come with a manufacturer’s or seller’s warranty valid in the territory of the Republic of Poland.
   2. the warranty period for Products is 24 months and is calculated from the date of Product delivery to the Customer,
   3. the document entitling to warranty protection is the warranty card or proof of purchase,
   4. the warranty card included with the Product or made available on the Store’s website contains information about the goods covered by the warranty, details about the duration and terms of the warranty, as well as the Customer’s rights under the warranty,
   5. the warranty does not exclude the rights of the Consumer and the entity referred to in § 10 of the Regulations in the event of non-compliance of the Product with the Sales Agreement specified in the Consumer Rights Act, which are granted to the Consumer and the entity referred to in § 10 by law.
2. Complaints regarding non-compliance of the Product with the contract.
   1. The basis and scope of the Seller’s liability towards the Customer, who is a Consumer or the entity referred to in § 10 of the Regulations, due to non-compliance of the Product with the contract, are determined by the Consumer Rights Act of May 30, 2014,
   2. the basis and scope of the Seller’s liability towards the Customer, who is a Business Customer referred to in § 9, due to warranty claims are determined by the Civil Code of April 23, 1964,
   3. The Seller is liable to the Customer, who is a Consumer or the entity referred to in § 10 of the Regulations, for non-compliance of the Product with the contract that exists at the time of Product delivery and is revealed within 2 years from that time, unless the Product’s expiry date specified by the Seller or persons acting on its behalf is longer,
   4. notifications of non-compliance of the Product with the contract and the submission of the appropriate request can be made via email to the address: hello@dibys.eu or in writing to the address: ul. Domaniewska 17/19 lok. 133, 02-663 Warsaw,
   5. in the above message, in written or electronic form, please provide as much information and circumstances regarding the subject of the complaint as possible, in particular the type and date of occurrence of the irregularity, and contact details. The provided information will significantly facilitate and expedite the examination of the complaint by the Seller,
   6. to assess the irregularity and non-compliance of the Product with the contract, the Consumer or the entity referred to in § 10 of the Regulations is obliged to make the Product available to the Seller, and the Seller is obliged to collect it at its own expense,
   7. The Seller will respond to the Customer’s request without undue delay, no later than within 14 days from the date of its receipt,
   8. in the case of a complaint by the Customer, who is a Consumer or the entity referred to in § 10 of the Regulations, failure to consider the complaint within 14 days from its submission is equivalent to accepting it,
   9. The Customer, who is a Consumer or the entity referred to in § 10, may request, as the primary option, the replacement or repair of the Product by the Seller. Reduction of the price and withdrawal from the contract can only be requested in cases specified in the Consumer Rights Act of May 30, 2014 (including in the event of material non-compliance of the goods with the contract, when the Seller has refused to bring the goods into conformity with the contract, or when the non-compliance of the goods with the contract continues despite the Seller’s attempt to bring the goods into conformity with the contract),
   10. in connection with a justified complaint by the Customer, who is a Consumer or the entity referred to in § 10 of the Regulations, the Seller shall:
   11. a. cover the costs of repair or replacement and redelivery of the Product to the Customer,
   12. b. reduce the price of the Product (the reduced price must remain in proportion to the price of the goods in accordance with the contract to the price of the non-compliant goods) and refund the Consumer or the entity referred to in § 10 the value of the reduced price no later than within 14 days from the receipt of the statement on the reduction of the price from the Consumer or the entity referred to in § 10,
   13. c. in the event of withdrawal from the contract by the Consumer or the entity referred to in § 10, the Seller shall refund the price of the Product no later than within 14 days from the date of receiving the returned goods or proof of sending them. In case of withdrawal from the contract, the Consumer or the entity referred to in § 10 is obliged to return the goods to the Seller at the Seller’s expense,
   14. d. the response to the complaint is provided on paper or another durable medium, e.g., email or SMS.”

§ 8
RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. Subject to point 10 of this paragraph, a Customer who is also a Consumer or an entity referred to in § 10 of the Regulations, who has entered into a distance contract, may withdraw from it without giving any reason by submitting a relevant statement within 14 days. To meet this deadline, it is sufficient to send the withdrawal statement provided by the Store.
2. In the event of withdrawal from the contract, the Sales Agreement is considered void, and the Consumer or the entity referred to in § 10 of the Regulations is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to receive it without undue delay, but not later than 14 days from the day on which they withdrew from the contract, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to return the Product before its expiration.
3. In the event of withdrawal from the Sales Agreement, the Product should be returned to the following address: ul. Przemysłowa 8, 08-500 Ryki.
4. The Consumer or the entity referred to in § 10 of the Regulations is responsible for any decrease in the value of the Product resulting from using it in a way that goes beyond what is necessary to determine the nature, characteristics, and functioning of the Product, unless the Seller has not informed the Consumer or the entity referred to in § 10 of the method and deadline for exercising the right of withdrawal from the contract, as well as has not provided them with a withdrawal form template. In order to determine the nature, characteristics, and functioning of the Products, the Consumer or the entity referred to in § 10 of the Regulations should handle the Products and check them only in the same way as they could in a stationary store.
5. Subject to points 6 and 8 of this paragraph, the Seller shall refund the value of the Product together with the delivery costs using the same payment method that the Consumer used, unless the Consumer or the entity referred to in § 10 of the Regulations has explicitly agreed to a different method of refund that does not entail any costs for them. Subject to point 7 of this paragraph, the refund shall be made without undue delay, and no later than within 14 days from the date of receipt by the Seller of the withdrawal statement from the Sales Agreement.
6. If the Consumer or the entity referred to in § 10 of the Regulations has chosen a method of delivery of the Product other than the cheapest standard delivery method offered by the Store, the Seller is not obliged to refund them the additional costs incurred.
7. If the Seller has not offered to collect the Product from the Consumer or the entity referred to in § 10 of the Regulations, they may withhold the refund of payments received from the Consumer until they receive the Product back or until the Consumer or the entity referred to in § 10 of the Regulations provides proof of its return, depending on which event occurs first.
8. The Consumer or the entity referred to in § 10 of the Regulations, withdrawing from the Sales Agreement in accordance with point 1 of this paragraph, bear only the cost of returning the Product to the Seller.
9. The fourteen-day period in which the Consumer or the entity referred to in § 10 of the Regulations may withdraw from the contract is calculated as follows:
   1. for a contract in which the Seller is obliged to transfer ownership of the Product – from the day on which the Consumer or the entity referred to in § 10 of the Regulations (or a third party indicated by them other than the carrier) takes possession of the Product,
   2. for a contract covering multiple Products that are delivered separately, in batches, or in parts – from the day on which the Consumer or the entity referred to in § 10 of the Regulations takes possession of the last Product, its batch, or part,
   3. for a contract for regular delivery of Products for a specified period – from the day on which the Consumer or the entity referred to in § 10 of the Regulations takes possession of the first of the Products,
   4. for other contracts – from the day of concluding the contract.
10. The right to withdraw from a distance contract does not apply to the Consumer or the entity referred to in § 10 of the Regulations in the case of a Sales Agreement:
11. for the supply of non-prefabricated goods made according to the Consumer’s specifications or serving to satisfy their individual needs,
12. for the supply of goods delivered in a sealed package, which, after opening, cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
13. for the supply of goods which, by their nature, are inseparably mixed with other items after delivery,
14. for the provision of services for which the Consumer is required to pay a price, if the entrepreneur has fully performed the service with the express consent of the Consumer, who was informed before the service began that after the service is performed by the entrepreneur, they will lose the right to withdraw from the contract,
15. for the supply of goods that are liable to deteriorate or expire rapidly.
16. The right of withdrawal from the Sales Agreement is available to both the Seller and the Customer in case of non-performance by the other party of their contractual obligations within a strictly specified period.

§ 9
PROVISIONS CONCERNING BUSINESSES (B2B)

1. This section contains provisions exclusively applicable to businesses not covered by consumer protection under the Consumer Rights Act, as mentioned in § 10 of the Regulations.
2. The Seller has the right to withdraw from the Sales Agreement concluded with a Customer who is not a Consumer within 14 business days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without stating a reason and does not give rise to any claims on the part of the Customer who is not a Consumer against the Seller.
3. The Seller has the right to limit the payment methods made available to Customers who are not Consumers and may require partial or full prepayment of the sales price, regardless of the payment method chosen by the Customer or the conclusion of the Sales Agreement.
4. The benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Customer who is not a Consumer upon the Seller’s delivery of the Product to the carrier. In such a case, the Seller is not responsible for the loss, reduction, or damage to the Product that occurs from the moment the Product is accepted for transport until it is handed over to the Customer, as well as for any delays in the shipment.
5. If the Product is sent to the Customer who is not a Consumer through a carrier, the Customer is obligated to inspect the shipment in the manner and within the time frame typically used for such shipments. If they find that there has been a loss or damage to the Product during transport, they are obliged to take all necessary actions to determine the carrier’s liability.
6. The service provider may terminate the agreement for the provision of an Electronic Service with immediate effect and without specifying reasons by sending a termination notice to the non-consumer service recipient.

§ 10
PROVISIONS CONCERNING ENTREPRENEURS UNDER CONSUMER RIGHTS

1. A sole trader conducting business activity (this paragraph does not apply to commercial partnerships) is covered by the protection provided by the Consumer Rights Act, provided that the contract concluded with the Seller is directly related to their business activity. However, the content of this contract indicates that it does not have a professional character for them, arising in particular from the subject matter of the business activity they perform.
2. A person conducting business activity as referred to in point 1 of this paragraph is covered by protection only in the scope of:
   1. Unfair contract terms,
   2. Liability for non-compliance of the Product with the contract,
   3. Right of withdrawal from a distance contract,
   4. Principles regarding a contract for the supply of digital content or digital service.
3. An entrepreneur as mentioned in point 1 of this paragraph loses consumer protection rights if the Sales Agreement they concluded with the Seller has a professional character, which is verified based on the entry of this entrepreneur in the Central Register and Information on Economic Activity of the Republic of Poland, in particular the codes of the Polish Classification of Activities indicated there.
4. Entrepreneurs mentioned in point 1 of this paragraph are not covered by the institutional protection provided for Consumers by district consumer ombudsmen as well as the President of the Office of Competition and Consumer Protection (UOKiK).

§ 11
TYPE AND SCOPE OF ELECTRONIC SERVICES

1. The Service Provider enables, through the Store, the use of Electronic Services such as:
   1. Concluding Sales Agreements for Products,
   2. Maintaining an Account in the Store,
   3. Opinion System.
2. The provision of Electronic Services to Service Recipients in the Store is carried out on the terms specified in the Regulations.
3. The Service Provider has the right to place advertising content on the Store’s website. These contents are an integral part of the Store and the materials presented therein.

§ 12
TERMS OF PROVIDING AND CONCLUDING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. The provision of Electronic Services specified in § 11 point 1 of the Regulations by the Service Provider is free of charge.
2. The duration for which the agreement is concluded:
   1. The agreement for the provision of Electronic Services consisting of enabling the placement of an Order in the Store is concluded for a specified period and is terminated upon placing the Order or discontinuation of its submission by the Service Recipient.
   2. The agreement for the provision of Electronic Services consisting of maintaining an Account in the Store is concluded for an unspecified period. The agreement is concluded at the moment the Service Recipient sends the completed Registration Form.
   3. The agreement for the provision of Electronic Services consisting of using the Opinion System is concluded for a specified period and is terminated upon posting an opinion or discontinuation of using this Service by the Service Recipient.
3. Technical requirements necessary for cooperation with the IT system used by the Service Provider:
   1. Computer (or mobile device) with internet access.
   2. Access to email.
   3. Internet browser.
   4. Enabled Cookies and Javascript in the internet browser.
4. The Service Recipient is obligated to use the Store in accordance with the law and good practices, considering the respect for personal rights and intellectual property rights of third parties.
5. The Service Recipient is obligated to enter data consistent with the factual state.
6. The Service Recipient is prohibited from providing content of an unlawful nature.

§ 13
COMPLAINTS RELATED TO THE PROVISION OF ELECTRONIC SERVICES

1. Complaints related to the provision of Electronic Services through the Store may be submitted by the Service Recipient via email to the following address: hello@dibys.eu.
2. In the above email message, it is necessary to provide as much information and circumstances regarding the subject of the complaint, in particular, the type and date of the irregularity, as well as contact details. The provided information will significantly facilitate and expedite the consideration of the complaint by the Service Provider.
3. The Service Provider will consider the complaint immediately, no later than within 14 days from the moment of its submission.
4. The Service Provider’s response regarding the complaint is sent to the Service Recipient’s email address provided in the complaint or in another manner specified by the Service Recipient.

§ 14
TERMS OF TERMINATION OF AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. Termination of the agreement for the provision of Electronic Services:
   1. The agreement for the provision of Electronic Services of a continuous and indefinite nature (account maintenance) may be terminated.
   2. The Service Recipient may terminate the agreement with immediate effect and without stating reasons by sending a relevant statement via email to the address: hello@dibys.eu or by deleting the Account.
   3. The Service Provider may terminate the agreement for the provision of Electronic Services of a continuous and indefinite nature if the Service Recipient violates the Regulations, especially by providing content of an unlawful nature, after an ineffective prior request to cease violations with the setting of an appropriate deadline. In such a case, the agreement expires 7 days after the day of submitting the declaration of termination (notice period).
   4. Termination results in the termination of the legal relationship with effect for the future.
2. The Service Provider and the Service Recipient may terminate the agreement for the provision of Electronic Services at any time by mutual agreement.

§ 15
INTELLECTUAL PROPERTY

1. All content posted on the website at dibys.eu is protected by copyright, and (subject to § 15 point 3 and elements posted by Service Recipients, used under license, transfer of proprietary copyright, or fair use) is the property of DIBYS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, registered in the Business Register by the DISTRICT COURT FOR WARSAW, XIII ECONOMIC DIVISION OF THE NATIONAL COURT REGISTER, under the KRS number: 0000751012, with the business location and address for deliveries at ul. Domaniewska 17/19 lok. 133, 02-663 Warsaw, NIP: 1231413091, REGON: 381492717. The Service Recipient bears full responsibility for any damage caused to the Service Provider as a result of the use of any content from the dibys.eu website without the consent of the Service Provider.
2. Any use by anyone, without the explicit written consent of the Service Provider, of any of the elements constituting the content and substance of the dibys.eu website constitutes a violation of the copyright belonging to the Service Provider and results in civil and criminal liability.
3. All trade names, product names, company names, and their logos used on the website of the Store at dibys.eu belong to their respective owners and are used solely for identification purposes. They may be registered trademarks. All materials, descriptions, and photos presented on the website of the Store at dibys.eu are used for informational purposes.

§ 16
FINAL PROVISIONS

1. Agreements concluded through the Store are made in accordance with Polish law.
2. In the event of any inconsistency between any part of the Regulations and the applicable law, the relevant provisions of Polish law shall apply in place of the contested provision of the Regulations.
3. Any disputes arising from Sales Agreements between the Store and Customers will be resolved in the first instance through negotiations, with the intention of amicably resolving the dispute, taking into account the Act on Out-of-Court Consumer Dispute Resolution. However, if this is not possible or satisfactory for either party, disputes will be settled by the competent common court, in accordance with point 4 of this paragraph.
4. Judicial dispute resolution:
   1. Any disputes between the Service Provider and the Service Recipient (Customer) who is also a Consumer or the entity referred to in § 10 of the Regulations are subject to the competent courts according to the provisions of the Code of Civil Procedure of November 17, 1964.
   2. Any disputes between the Service Provider and the Service Recipient (Customer) who is not simultaneously a Consumer, as referred to in § 9 of the Regulations, are subject to the court having jurisdiction over the Service Provider’s registered office.
5. A Consumer-Customer also has the right to use out-of-court dispute resolution methods, in particular by submitting, after the complaint procedure, an application for mediation or an application for consideration of the case by an arbitration court (the application can be downloaded from the website http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. The Consumer can also seek free assistance from the district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court claims settlement after the complaint procedure is free of charge.
6. For the amicable resolution of disputes, the Consumer may submit a complaint through the Online Dispute Resolution (ODR) platform, available at: http://ec.europa.eu/consumers/odr/.